Privacy Policy

How we protect and use your personal information

Last Updated: January 28, 2026

Introduction

At Qraftiq, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.qraftiq.com and use our services.

Information We Collect

We collect information to provide and improve our services:

Personal Information

  • Name and contact details
  • Shipping and billing addresses
  • Payment information
  • Order history and preferences

Automatic Collection

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website details

How We Use Your Information

Your information helps us provide better services:

  • Process orders and transactions
  • Provide customer support
  • Improve website functionality
  • Send promotional communications (with consent)
  • Prevent fraudulent activities
  • Comply with legal requirements

Data Sharing

We may share your information with:

Third Party Purpose Data Shared
Payment Processors Transaction processing Payment information
Shipping Partners Order delivery Name, address, contact
Analytics Services Website improvement Usage data (anonymized)
Legal Authorities Legal compliance As required by law

We Never Sell Data

We do not and will never sell your personal information to third parties for marketing purposes.

Cookies & Tracking

We use cookies to enhance your experience:

  • Essential Cookies: Required for basic functionality
  • Preference Cookies: Remember your settings
  • Analytics Cookies: Help us improve our services
  • Marketing Cookies: Show relevant advertisements

Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Data Security

We implement robust security measures:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Regular security audits
  • Limited data access permissions

Security Notice

While we implement strong security measures, no internet transmission is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

You have control over your data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request account and data deletion
  • Objection: Opt-out of certain data processing
  • Portability: Request data transfer

Data Export

You can request an export of your personal data through your account settings or by contacting us.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Parental Control

If we discover we have collected information from a child under 13, we will promptly delete that information.

International Transfers

Your data may be processed outside your country. We ensure appropriate safeguards are in place to protect your data according to this policy.

Policy Updates

We may update this policy periodically. Significant changes will be communicated through:

  • Website notifications
  • Email announcements
  • Updated effective date

Privacy Questions?

Contact our privacy team for assistance:

Privacy Officer: privacy@qraftiq.com
Support: support@qraftiq.com
Address: Tse Addo, Accra, Ghana
Response Time: 1-3 business days